10 Fixes For Voicemail Not Working On iPhone

You know that heart-sinking feeling when you’re expecting an important voicemail and it just… doesn’t work? Yeah, I’ve been there, too. From my own bouts with this frustrating issue, I’ve mustered up 16 reliable fixes for when your voicemail refuses to play ball. So, iPhone users, gather around, because we’re diving into the world of voice messages!

1. Ensure ‘Visual Voicemail’ is Enabled:

Your first stop should be your Phone settings. Check to see if Visual Voicemail is turned on. If it’s off, just flip that switch! Go to ‘Settings’ > ‘Phone’ > ‘Voicemail’ and see if you have ‘Visual Voicemail’ enabled.

Ensure 'Visual Voicemail' is Enabled:


2. Try a Soft Reset:

A soft reset can often fix minor issues.

  1. Press and hold the side button and volume down button together until you see the ‘slide to power off’ slider.
  2. Drag the slider, then wait 30 seconds for your device to turn off.
  3. To turn your device back on, press and hold the side button until you see the Apple logo.

And there you go! Hopefully, one of these steps does the trick for you. Feel free to comment with any questions or share your own success stories.

3. Check Your Network Connection:

Voicemail needs a solid network connection. Make sure you’re connected to Wi-Fi or cellular data. If your signal is weak, you might need to move to a different location or turn on Airplane mode for a minute, then turn it back off.

Check Your Network Settings

4. Is ‘Do Not Disturb’ On?

Do Not Disturb’ could be preventing voicemails from coming through.

  1. Go to ‘Settings’.
  2. Tap ‘Do Not Disturb’.
  3. If the switch is green, ‘Do Not Disturb’ is on. Tap the switch to turn it off.

5. Call Your Voicemail Directly:

Try calling your voicemail box directly by holding ‘1’ on your Phone’s keypad. Sometimes, this can kickstart the voicemail into working again.

Call Your Voicemail Directly

6. Update Carrier Settings:

Your carrier regularly releases updates which can solve network connectivity issues.

  1. Connect your iPhone to Wi-Fi or cellular data.
  2. Go to ‘Settings’.
  3. Tap ‘General’.
  4. Tap ‘About’. If an update is available, you’ll see an option to update.

7. Update iOS:

Sometimes, the issue may be with your iOS version. Apple regularly releases updates which include bug fixes. Go to ‘Settings’ > ‘General’ > ‘Software Update’. If an update is available, download and install it.

Update iOS

8. Reset Network Settings:

This step will wipe all your network settings, including Wi-Fi passwords.

  1. Go to ‘Settings’.
  2. Tap ‘General’.
  3. Tap ‘Reset’.
  4. Tap ‘Reset Network Settings’. You’ll need to enter your passcode to confirm.

9. Backup and Restore iPhone

Why Backup and Restore? Backing up and restoring your iPhone can help solve various software glitches by giving you a fresh start. This can potentially resolve issues, like voicemail malfunctions, by eliminating software hiccups or corrupted files.

How to Backup and Restore:

  1. Backup iPhone Using iCloud:
    • Go to “Settings” on your iPhone.
    • Tap on your Apple ID at the top.
    • Select “iCloud”.
    • Scroll down and tap on “iCloud Backup”.
    • Make sure it’s turned on, and then tap “Back Up Now”.
  2. Backup iPhone Using iTunes (or Finder on macOS Catalina and later):
    • Connect your iPhone to your computer.
    • Open iTunes (or Finder if you’re on macOS Catalina and later).
    • Select your iPhone when it appears.
    • Under “Backups”, select “This computer” and click “Back Up Now”.
  3. Restore iPhone:
    • After backing up, remain in iTunes or Finder.
    • Click on “Restore iPhone”. This will erase all data on your device and install the latest iOS version.
    • After the process is complete, your phone will restart.
  4. Restore Backup:
    • Once your iPhone is set up as a new device, you can choose to restore from the backup you just created. On the “Apps & Data” screen during the setup process, tap “Restore from iCloud Backup” or “Restore from iTunes Backup”, depending on your backup method.

10. Check for Physical Damages

Why Check for Physical Damage? Physical damage can be a common reason for hardware functionalities, like microphones or speakers, not working as intended. A voicemail issue could arise if, for instance, the microphone has issues capturing audio.

Steps to Check for Physical Damages:

  1. Visual Inspection:
    • Carefully examine the exterior of the iPhone. Look for any obvious signs of damage like dents, cracks, or broken pieces.
  2. Microphone Check:
    • The bottom of the iPhone houses the primary microphone. Ensure there’s no debris, lint, or any foreign objects obstructing it.
    • Try recording a voice memo or make a call to see if the microphone is picking up sound. If you can’t hear your voice clearly, there might be damage or obstruction.
  3. Speaker Check:
    • Similarly, ensure the speaker grills are free from obstructions.
    • Play some audio or use the speakerphone during a call to see if sound is being output correctly.
  4. Accessory Ports:
    • Check the charging port for any debris or damage. A damaged port might interfere with certain functions, especially if the damage is due to water or moisture exposure.
    • If your iPhone has a headphone jack, inspect that as well for any foreign objects or corrosion.
  5. Water Damage:
    • iPhones from the iPhone 7 onwards have water and dust resistance, but they’re not waterproof. If your iPhone was recently exposed to a significant amount of water, it might have suffered water damage.
    • Check the Liquid Contact Indicator (LCI) located inside the SIM card slot. If the LCI is red or pink, it means there’s been contact with liquid.

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Benjamin Johnson

Hey there, I'm Ben, the tech-savvy Founder and CEO of WinFixo.com. I've dedicated my life to helping fellow Windows users optimize their PCs for peak performance. Join me on this journey as we unlock the full potential of your Windows devices together!

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