6 Fixes For Email Recipient Address Rejected Error

As the warm glow of my monitor illuminated my dim workspace, a peculiar message danced across the screen: “Email Recipient Address Rejected.” A tight knot formed in my stomach. There was a report that needed sending, a client waiting, and an error standing in my way. How could this be? It was like entering a familiar room to find the furniture rearranged overnight.

Like you, I’ve faced this ‘Email Recipient Address Rejected’ error, a pesky yet common problem in the realm of electronic mail communication. With a sigh of exasperation and a generous sip of lukewarm coffee, I embarked on a quest to find not one, not two, but four robust fixes to this issue.

1. Check the Email Address Again

A quick glance at the clock, a handful of popcorn, a hurried peck on the keyboard, and voila! A typo. It happens to all of us.

Take a deep breath and slowly read the email address you’ve typed. Here are the steps I followed:

  1. In the ‘To’ field, click on the recipient’s email address.
  2. Start from the beginning and carefully review each character.
  3. Pay special attention to common mistakes:
Check the Email Address Again

After making corrections, attempt to resend the email. If it goes through, you’ve hit the nail on the head. If the problem persists, proceed to the next fix.


2. Verify the Recipient Server

We often forget that emails are like digital letters carried by servers instead of mailmen. If the recipient’s mail server is having an off day, it can’t deliver your mail.

Here’s what I did to verify the recipient’s server:

  1. Head over to the online MX Lookup tool.
  2. Type the domain of the recipient’s email address (the part after the @ symbol) into the search bar.
  3. Hit the ‘MX Lookup’ button.
Verify the Recipient Server

In the results, the tool displays a list of mail servers and their status. If the status is something other than “OK,” you’ve stumbled onto a clue. Contact your email service provider with this information. They should be able to advise on next steps or provide an estimated resolution time.

3. Contact the Recipient

Sometimes, the problem isn’t on your end. It might be on the recipient’s end. I’ve had cases where my email was rejected because the recipient had stringent spam filters or a full inbox.

Here’s how to tackle this:

  1. Contact the recipient using an alternate email address, phone, or any other form of communication you have with them.
  2. Politely inform them about the issue and ask them to check:
  3. Their spam/junk folder: Your email might have been filtered as spam.
  4. Their inbox storage: If their email storage is full, they won’t be able to receive new emails.
  5. Their block list: They may have inadvertently blocked your email address.
Contact the Recipient

Following these steps helped me uncover and rectify the problem on multiple occasions. Remember, the key here is communication. After all, technology is meant to connect us, not stand in our way.

4. Seek Help from Your Email Service Provider

When all else fails, and the ‘Email Recipient Address Rejected’ error still lurks on your screen, your final resort is to reach out to your email service provider’s customer support. I found the Microsoft Support and Google Workspace Support particularly helpful.

These folks are seasoned professionals trained to deal with such issues. They took me through the possible causes of the problem and helped me troubleshoot the error step by step. Their guidance was invaluable in finally overcoming this seemingly insurmountable barrier.

Seek Help from Your Email Service Provider

Facing the ‘Email Recipient Address Rejected’ error was a frustrating, yet enlightening journey. It was a battle with the invisible forces of technology, a testament to patience and perseverance. Remember, even the most daunting errors have a solution. All you need to do is keep digging and trust in your ability to fix things.

5. Disable the Directory-Based Edge Blocking

An alternative approach to avoid the DBED option interfering with your email is by fully deactivating it. If the previous two solutions do not resolve the issue, consider following these steps:

  1. Log in to Exchange Online once more, then navigate to Mail Flow and access the Accepted Domains tab.
  2. Choose the primary domain linked to your public folders and click on the Edit option.
  3. Opt for the Internal Relay Domain feature within the “This Accepted Domain Is” section, and subsequently, save the changes to disable DBEB.

6. Perform a DNS & TCP/IP Reset

The “Recipient Address Rejected: access denied” error might stem from a problematic DNS cache or a network adapter glitch. To address this issue, attempt a DNS and TCP & IP reset procedure.

Follow these steps to resolve the problem:

  1. Enter “cmd” in the Search box, then right-click on the Command Prompt application and choose “Run as administrator.” Upon receiving the UAC window prompt, click “Yes.”
  2. In the elevated Command Prompt window, input the subsequent commands in sequence, pressing Enter after each:
  • ipconfig /flushdns
  • nbtstat -R
  • nbtstat -RR
  • netsh int reset all
  • netsh int ip reset
  • netsh winsock reset

Once these commands are executed, attempt to resend the email to the same recipient to check if the issue persists.

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Benjamin Johnson

Hey there, I'm Ben, the tech-savvy Founder and CEO of WinFixo.com. I've dedicated my life to helping fellow Windows users optimize their PCs for peak performance. Join me on this journey as we unlock the full potential of your Windows devices together!

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