9 Fixes For Razer Kraken Mic Not Working

There’s something truly frustrating about gearing up for an online gaming session, plugging in your trusty Razer Kraken headset, and realizing that your comrades can’t hear you. The vibrant Razer logo gleaming ominously, as if taunting your audio-less plight. I’ve been there, trust me. It’s no fun to be a voiceless warrior on the digital battlefield, which is why I embarked on a quest to find solutions for when the Kraken mic decides to take a day off.

Let’s dive into the deep end, shall we? I’ll be your guide to overcoming the nine-headed Hydra that is the ‘Razer Kraken Mic Not Working’ issue.

1. Check the Mic is Not Muted

In the heat of the moment, it’s easy to overlook simple solutions. Start by checking if the mic isn’t muted on your Kraken headset. The mute function is located on the inline control on the wire of your headset, make sure it’s not active. You’ll be surprised by how often this solves the problem.

Check the Mic is Not Muted


2. Set Kraken Mic as the Default Device

Next on our odyssey, we navigate through the labyrinth that is Windows settings. Let’s make sure the system recognizes the Kraken Mic as your default device.

To do this, right-click on the speaker icon in the taskbar and select ‘Open Sound settings’. Next, choose ‘Sound Control Panel’ on the right. Click on the ‘Recording’ tab, find your Kraken mic, right-click it and set it as the default device. If it’s not visible, right-click anywhere in the panel and tick ‘Show Disabled Devices’. This will ensure your Kraken mic is prioritized over other audio devices.

3. Check Privacy Settings

Sometimes, Windows 10 can be overly protective and block access to your microphone. This is usually an easy fix. Just open Settings, go to ‘Privacy’, and click on ‘Microphone’. Make sure ‘Allow apps to access your microphone’ is switched on. This simple step helped me regain control of my Kraken mic in no time.

Check Privacy Settings

4. Update Razer Headset Drivers

Keeping your drivers updated is crucial for optimal performance. If your Kraken mic is still silent, try updating the Razer drivers. You can do this via Razer’s official support page. Just search for your product and download the latest drivers. Unzip the file, run the installer, and restart your computer.

5. Reinstall Audio Drivers

If the mic is still on a break, it’s time to dig a little deeper. Try reinstalling the audio drivers. Go to the Device Manager, expand the ‘Sound, video and game controllers’ list, find your audio driver, right-click and select ‘Uninstall Device’. Don’t forget to restart your PC afterward. Windows will reinstall the driver automatically upon reboot. This move can often shake things up and get your Kraken mic working.

Reinstall Audio Drivers

6. Use Windows Troubleshooter

Don’t underestimate the power of Windows troubleshooter. It’s a nifty tool that can often get to the bottom of the problem. Just go to ‘Settings’, select ‘Update & Security’, then ‘Troubleshoot’. Select ‘Recording Audio’, then ‘Run the Troubleshooter’. Follow the prompts and see if this resolves the issue.

7. Check the Audio Jack

At this point, if the issue persists, it might be hardware-related. Check your audio jack for any dust or dirt that could interfere with the connection. I once solved a persistent mic issue with just a can of compressed air, so it’s worth giving it a shot.

Check the Audio Jack

8. Test the Headset on a Different Device

This step is all about isolating the issue, finding out if the problem lies within the Razer Kraken headset or if your computer is the one playing tricks.

Here’s how you can test the headset on a different device:

  1. Identify another device: It could be another computer, a gaming console, or even your mobile phone (provided it has the suitable port or an adapter). Remember, the device should support audio input and output to make this test valid.
  2. Connect your Razer Kraken: Plug your headset into the selected device. Make sure it’s securely inserted into the audio port.
  3. Test your mic: Try making a call, recording a voice note, or starting a voice chat, depending on the device you are testing it on. Make sure you’re in a quiet environment to ensure you can clearly hear if the microphone is working.
  4. Analyze the results: If the microphone works well on the second device, then the issue might be with your original computer’s settings or hardware. If the mic still doesn’t work, the problem is likely with the Razer Kraken mic itself.

Remember to jot down your observations – these could be useful when discussing the issue with Razer’s support team.

9. Contact Razer Support

When you’ve tried everything else and your Kraken mic still won’t play ball, it’s time to reach out to the Razer Support team. They are well-equipped to provide additional troubleshooting, repair services, or replacement under warranty, if applicable. Here’s how you can get in touch:

  1. Gather your product details: You’ll need the product model, serial number, and proof of purchase. These details are crucial as they help the support team determine your eligibility for warranty service.
  2. Visit the Razer Support site: Navigate to the Razer support page.
  3. Select your region: Choose the correct region at the top of the page to ensure you get the relevant support.
  4. Click on ‘Contact Support’: This will take you to a form where you can provide details about the issue.
  5. Fill in the necessary details: Here, you will detail your issue, along with the steps you have taken so far to resolve it. Include the result of testing the headset on a different device. The more detailed you are, the easier it will be for the support team to help you.
  6. Submit the form: After submitting, you should receive an acknowledgment email, followed by a response from the support team within their working hours.
Contact Razer Support

Remember, patience is key during this process. Their response may not be immediate, but rest assured, help is on the way.

Remember, technology, like the mythical Kraken, can be a formidable beast. But with the right tools, patience, and a sense of adventure, you’ll be back on the battlefield, communicating with your fellow gamers in no time.


Being silenced is never fun, especially when you’re ready to jump into an intense gaming session. Remember, every solution I’ve listed here is a product of my personal experience with the Kraken mic. Keep in mind that the key is perseverance. What works for one person might not work for another, so don’t be disheartened if the first few solutions don’t bear fruit.

In the end, as with any tech-related issue, patience and persistence are your best allies. Remember, every beast has a weakness, even the mighty Kraken.

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Benjamin Johnson

Hey there, I'm Ben, the tech-savvy Founder and CEO of WinFixo.com. I've dedicated my life to helping fellow Windows users optimize their PCs for peak performance. Join me on this journey as we unlock the full potential of your Windows devices together!

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