How To Get A Refund For Your App And In-App Purchases

Hey there, fellow Windows enthusiasts! I’m sure we’ve all been there: you download a new app or make an in-app purchase, only to find that it’s not what you expected or, even worse, it just doesn’t work. Don’t worry, I’ve got your back. Today, we’ll explore how to get a refund for your app and in-app purchases on the Microsoft Store. I’ve gone through this process myself, and I’m excited to share my insights with you.

1. Know Microsoft’s Refund Policy

Before we begin, it’s essential to understand Microsoft’s refund policy. Typically, you can request a refund within 14 days of purchase if the app or in-app purchase is malfunctioning, not as described, or if you accidentally made the purchase. You can read the full policy here.

Know Microsoft's Refund Policy


2. Sign in to Your Microsoft Account:

  1. Open your preferred web browser and navigate to the Microsoft Account page.
  2. Click on “Sign In” located at the top right corner of the page.
  3. Enter the email address and password associated with the Microsoft account you used for the app or in-app purchase.
  4. Click “Sign In.” You should now be logged in to your Microsoft account.
Sign in to Your Microsoft Account

3. Locate the App or In-App Purchase:

  1. On the Order History page, you’ll see a list of your recent purchases.
  2. Scroll through the list or use the search bar at the top of the page to find the specific app or in-app purchase you’d like to request a refund for.
  3. Once you’ve located the item, proceed with the refund request.
Locate the App or In-App Purchase

4. Request a Refund:

Now that you’ve found the purchase in question, click on the “Request a Refund” button. You’ll be redirected to a form where you’ll need to provide some details about your refund request.

Request a Refund:

5. Fill Out the Refund Request Form:

  1. After clicking “Request a Refund,” you’ll be redirected to the refund request form.
  2. Select a reason for your refund request from the dropdown menu. Choose the option that best describes your situation.
  3. In the “Describe the Issue” box, provide a detailed explanation of the problem you encountered with the app or in-app purchase. Be specific and concise to improve your chances of a successful refund.
Fill Out the Refund Request Form

6. Submit Your Refund Request:

  1. Double-check the information you entered on the refund request form to ensure accuracy.
  2. Click the “Submit” button to send your refund request to Microsoft for review.
  3. Keep an eye on your email for a response from Microsoft regarding the status of your refund request. The decision is typically sent within 72 hours.
Submit Your Refund Request

7. Check Your Refund Status:

You can track the status of your refund request by returning to the Order History page. Look for the app or in-app purchase in question, and you’ll see the current status displayed next to it.

Final Thoughts: There you have it – a step-by-step guide to getting a refund for your app and in-app purchases on the Microsoft Store. Remember, it’s crucial to be honest and provide as much detail as possible when requesting a refund. And don’t forget to keep an eye on your email for Microsoft’s decision.

If you’re looking for more tips and tricks related to the Microsoft Store, check out my other articles on How to Install Apps on Multiple Devices and How to Manage Your Microsoft Store Subscriptions.

Check Your Refund Status

8. Learn from Your Experience:

Once you’ve gone through the refund process, take a moment to reflect on your experience. It’s essential to make informed decisions when purchasing apps and in-app content in the future. To avoid similar situations, be sure to:

  • Read app reviews and descriptions carefully before purchasing.
  • Test out free versions or demos, if available, before committing to a purchase.
  • Research alternative apps to find the best fit for your needs.

9. Spread the Word:

  1. Navigate to the App’s Microsoft Store Page: To leave a review for an app or in-app purchase, you’ll first need to visit its Microsoft Store page. Open the Microsoft Store app on your device or visit the Microsoft Store website and search for the app using the search bar at the top of the page.
  2. Access the Review Section: Once you’re on the app’s store page, scroll down until you find the “Reviews” section. This section will display existing reviews and ratings from other users and provide you with the option to submit your own review.(screenshot)
  3. Click “Write a Review”: In the “Reviews” section, click on the “Write a Review” button to begin composing your review. You may be prompted to sign in to your Microsoft account if you haven’t already.
  4. Rate the App: Before writing your review, you’ll be asked to rate the app by assigning it a star rating from 1 to 5, with 1 being the lowest and 5 being the highest. Consider your overall experience with the app and assign a rating that accurately reflects your satisfaction.
  5. Write Your Review: In the review text box, write a detailed and honest account of your experience with the app or in-app purchase. Be sure to cover the following points:
    • What you liked or disliked about the appHow the app performed on your deviceAny issues or bugs you encounteredHow the developer responded to your concerns, if applicableAny suggestions for improvement or features you’d like to see in future updates
  6. Add a Title to Your Review: Give your review a brief, descriptive title that summarizes your overall opinion of the app. This will help other users quickly understand the main points of your review.
  7. Submit Your Review: Once you’ve completed your review, click the “Submit” button to publish it on the app’s store page. Your review will be visible to other users and may help them make more informed decisions when selecting apps.
  8. Share Your Experience with Others: In addition to leaving a review on the Microsoft Store, consider sharing your experience with the app on social media, forums, or with friends and family. This can help spread the word about the app, whether you’re promoting a great experience or warning others about potential issues.

By following these steps, you can effectively spread the word about your experiences with apps and in-app purchases. Sharing your insights with others can help improve the overall app ecosystem and ensure that high-quality apps receive the recognition they deserve.


Requesting a refund for your app and in-app purchases doesn’t have to be a daunting process. By following the steps outlined in this guide, you’ll be well on your way to getting your money back when necessary. Remember to make informed decisions when purchasing apps, and don’t hesitate to seek support from developers if you encounter issues.

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Benjamin Johnson

Hey there, I'm Ben, the tech-savvy Founder and CEO of I've dedicated my life to helping fellow Windows users optimize their PCs for peak performance. Join me on this journey as we unlock the full potential of your Windows devices together!

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